We want you to be satisfied with your purchase from us. However, if you are not satisfied with our products, we are happy to help you resolve any issues.
Our return and exchange policy is as follows:
- If you request a return or exchange within 7 days of receiving your order, please contact our customer service team and provide your order number and the issue.
- After receiving your request, we will verify your order and issue and let you know if you are eligible for a return or exchange.
- If you are eligible for a return, we will provide you with a return address and ask you to return the product in its original packaging. Please note that the buyer will be responsible for the shipping fee for the return.
- If you are eligible for an exchange, we will ask you for a detailed description of the issue and product photos and let you know if there are any items available for exchange. If there are available items, we will arrange for an exchange. Please note that the buyer will be responsible for the shipping fee for the exchange. If you agree to the exchange price and shipping fee, we will arrange for an exchange and ask you to pay for the shipping fee. If you do not agree, we can discuss other options, such as a refund or waiting for restock. If there are not enough items available, we will discuss other options with you, such as a refund or waiting for restock.
- For returns or exchanges, we need to receive your product and inspect it. If the product is damaged or not returned in its original packaging, we may not be able to offer a refund or exchange.
- For refunds, we will process the refund as soon as possible after receiving and inspecting the product. Please note that refunds will be returned based on your payment method. Processing a refund takes time and depends on your payment institution and bank.
- Please note that within 7 days of receiving the product, we only accept exchanges and do not accept returns. The conditions for exchanges depend on the availability of stock, and if there are not enough items available for exchange, we will not be able to provide an exchange. Therefore, please carefully check your order before purchasing and ensure that the product you purchase meets your needs.
- If you are unsure whether you are eligible for a free exchange due to a product defect or our mistake, please contact our customer service team, and we will promptly assist you.
Please feel free to contact us if you have any questions about this return and exchange policy.
我们希望您对我们的产品感到满意。但是，如果您对我们的产品不满意，我们很乐意帮助您解决问题。
我们的退换货政策如下：
• 如果您在收到订单后的7天内要求退货或换货，请联系我们的客服团队并提供您的订单号和问题。
• 我们收到您的请求后，将核实您的订单和问题，并告知您是否有资格进行退货或换货。
• 如果您有资格退货，我们将提供退货地址，并要求您以原包装退回商品。请注意，邮费由买家承担。
• 如果您有资格换货，我们将要求您提供详细的问题描述和商品照片，并告知您是否有货物可供更换。如果有货物可供更换，我们将为您安排换货。请注意，邮费由买家承担。如果您同意换货价格和邮费，我们将安排换货并要求您支付邮费。如果您不同意，我们可以讨论其他解决方案，例如退款或等待补货。如果没有足够的货物可供更换，我们将与您协商其他解决方案，例如退款或等待补货。
• 对于退货或换货，我们需要收到您的商品并进行检查。如果商品有任何损坏或未归还原包装，我们可能无法提供退款或换货。
• 对于退款，我们将在收到并检查商品后尽快处理退款。请注意，退款将根据您的支付方式退回。处理退款需要时间，取决于您的支付机构和银行。
• 请注意，在收到商品后的7天内，我们只接受换货，不接受退款。换货的条件取决于库存情况。如果没有足够的货物可供更换，我们将无法提供换货。因此，在购买前请仔细检查您的订单，并确保您购买的产品符合您的需求。
•如果您不确定是否有资格获得由于产品缺陷或我们的错误而获得免费换货，请联系我们的客服团队，我们将尽快帮助您。
如果您对此退换货政策有任何疑问，请随时与我们联系。
