We want you to be satisfied with your purchase from us. However, if you are not satisfied with our products, we are happy to help you resolve any issues.
Our return and exchange policy is as follows:
- If you request a return or exchange within 7 days of receiving your order, please contact our customer service team and provide your order number and the issue.
- After receiving your request, we will verify your order and issue and let you know if you are eligible for a return or exchange.
- If you are eligible for a return, we will provide you with a return address and ask you to return the product in its original packaging. Please note that the buyer will be responsible for the shipping fee for the return.
- If you are eligible for an exchange, we will ask you for a detailed description of the issue and product photos and let you know if there are any items available for exchange. If there are available items, we will arrange for an exchange. Please note that the buyer will be responsible for the shipping fee for the exchange. If you agree to the exchange price and shipping fee, we will arrange for an exchange and ask you to pay for the shipping fee. If you do not agree, we can discuss other options, such as a refund or waiting for restock. If there are not enough items available, we will discuss other options with you, such as a refund or waiting for restock.
- For returns or exchanges, we need to receive your product and inspect it. If the product is damaged or not returned in its original packaging, we may not be able to offer a refund or exchange.
- For refunds, we will process the refund as soon as possible after receiving and inspecting the product. Please note that refunds will be returned based on your payment method. Processing a refund takes time and depends on your payment institution and bank.
- Please note that within 7 days of receiving the product, we only accept exchanges and do not accept returns. The conditions for exchanges depend on the availability of stock, and if there are not enough items available for exchange, we will not be able to provide an exchange. Therefore, please carefully check your order before purchasing and ensure that the product you purchase meets your needs.
- If you are unsure whether you are eligible for a free exchange due to a product defect or our mistake, please contact our customer service team, and we will promptly assist you.
Please feel free to contact us if you have any questions about this return and exchange policy.